Property handover guide
Handover is a documented inspection and transfer process, not merely the moment when keys are collected.
A buyer should prepare for handover before the appointment. Contract terms, completion notices, outstanding obligations, unit inspection, defect reporting, utilities, access, community rules, and retained evidence all matter.
Quick answer
Read the handover and defect provisions, verify the notice and required documents, inspect the exact unit against its plan and specifications, record defects clearly, confirm keys and services, and keep a written schedule of unresolved items. Use qualified inspectors or advisers where appropriate.
Reviewed: July 2026
Before the appointment
- Review SPA completion, inspection, payment, and defect clauses
- Confirm the unit, parking, storage, plan, and agreed finishes
- Request the handover checklist and documents in advance
- Arrange an independent inspection if the property or buyer needs it
Inspect systematically
- Walls, ceilings, floors, doors, windows, seals, joinery, and finishes
- Water, drainage, sanitary fittings, ventilation, cooling, power, sockets, lights, and appliances
- Balconies, levels, railings, fire and safety items visible to the buyer
- Meters, keys, remotes, access cards, parking, storage, and included inventory
Record and close defects
Use numbered photographs and precise locations rather than descriptions such as 'everything unfinished'. Obtain acknowledgement of the submitted list and keep dates for access, repair, reinspection, and closure.
Snagging does not replace legal or engineering advice and cannot reveal every concealed defect. Do not sign a statement you do not understand about acceptance or waiver.
Keep the handover record, warranties, manuals, approvals, defect correspondence, meter readings, and key inventory in the permanent property file.
Frequently asked questions
Must every cosmetic defect delay handover?
The answer depends on severity, contract terms, safety, habitability, and available remedies; obtain advice for disputed cases.
Can I use a professional snagging inspector?
Many buyers do. Confirm access, scope, qualifications, reporting, and any developer procedure in advance.
Should defects be reported only by phone?
No. Use the required written channel and retain evidence of submission and response.
Official sources and references
Procedures and fees can change. Confirm the latest position with the official source before a transaction.